Shipping, Taxes & Currency

Shipping, delivery & production

Every Paw & Thread piece is made to order in the UK, which means a short production window before dispatch. This page explains the timeline, shipping options and costs so you know exactly when to expect your order.

The production timeline

After checkout, we render your portrait and send an artist preview for approval within 48 hours. Once you approve, your order goes into production: 2–5 business days for printed apparel, mugs and accessories, and slightly longer for embroidered pieces and framed wall art. After production, your order is dispatched with tracked UK delivery. See our how it works page.

UK delivery

Standard UK delivery is tracked and typically arrives 2–4 business days after dispatch. Free UK shipping on orders over £100; a flat shipping fee applies below that threshold, shown at checkout. You'll receive a tracking number by email once your order ships.

International delivery

We currently ship to the UK and selected international destinations. International shipping is calculated at checkout based on destination and weight, and delivery typically takes 5–10 business days after dispatch. International orders may be subject to local taxes or duties, which are the recipient's responsibility.

Embroidered & made-to-order items

Embroidered hoodies, sweatshirts, t-shirts, caps and beanies take a little longer because each piece is stitched to order — allow an extra 1–2 business days over standard production. Framed wall art is also made to order. Nothing is held in stock, so every piece is fresh and finished by hand.

Taxes & currency

All prices are shown in GBP (£) and include UK VAT where applicable. For international orders, the price is converted at checkout and may be subject to local import taxes or duties on arrival. We don't collect these — they're charged by your local customs authority.

Tracking your order

You'll receive a dispatch email with a tracking link as soon as your order ships. You can also track every order from your account portal. If your order is late or lost, contact us and we'll chase it with the carrier.

Need help?

For any delivery question, see our Help & FAQ or contact us. See our refunds & returns page for faulty or damaged orders.